FAQ
Find answers to the most common questions about our phone cases, shipping, returns, and more. Don’t see your question here? Reach out to us at hello@royalcovers.uk.
📦 ORDERS & PRODUCTS
Q: What kind of phone cases do you sell?
A: We offer high-quality printed phone cases in various styles including Snap, Tough, MagSafe-compatible, and Wallet cases — all customized by our London-based design team.
Q: Are your products made in the UK?
A: All our designs are created in London. Products are printed and fulfilled in the UK and USA via our trusted partner Printify to ensure fast, local delivery.
Q: Can I customize my phone case?
A: At the moment, we only sell pre-designed cases. However, we plan to launch a custom design feature soon — stay tuned!
🚚 SHIPPING & DELIVERY
Q: How long does shipping take?
A:
- UK Orders: 2–5 business days after fulfillment
- USA Orders: 3–6 business days after fulfillment
- International Orders: 5–15 business days depending on your location
Q: How much is shipping?
A: Shipping costs vary depending on location and quantity. Final costs are calculated at checkout. We also offer free shipping promos from time to time.
Q: Do you ship internationally?
A: Yes! We ship to many countries worldwide. International shipping rates apply.
🔄 RETURNS & CANCELLATIONS
Q: Can I return or exchange a product?
A: Since all products are made to order, we only accept returns in cases of damage, defects, or incorrect orders. Please check our Refund & Returns Policy for full details.
Q: How can I cancel an order?
A: You can cancel within 6 hours of placing your order by emailing us at hello@royalcovers.uk. A 10% cancellation fee may apply.
💳 PAYMENTS & SECURITY
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay, and other secure payment methods.
Q: Is your website secure?
A: Yes. RoyalCovers.uk uses SSL encryption and trusted third-party processors to ensure your personal and payment data is secure.
❓ OTHER QUESTIONS
Q: I received the wrong item. What should I do?
A: Please contact us within 30 days of delivery at hello@royalcovers.uk with your order number and photos of the item.
Q: How can I track my order?
A: A tracking number will be emailed to you once your order ships. Use it to track your package in real time.
Still need help? Email us anytime at hello@royalcovers.uk — we’re happy to assist!