FAQ – Frequently Asked Questions

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept Stripe and PayPal, allowing you to pay securely with credit/debit cards (Visa, MasterCard, American Express) and PayPal accounts.

Q: Can I cancel or modify my order after placing it?
A: Since our products are print-on-demand, we begin processing orders immediately. Therefore, cancellations or modifications are only possible within 12 hours of placing the order. Please contact us at support@royalcovers.uk as soon as possible.

2. Shipping & Delivery

Q: How long does shipping take?
A: Processing time is 2-5 business days, and shipping time within the UK is 3-7 business days. International orders may take 7-14 business days.

Q: Do you provide order tracking?
A: Yes! Once your order is shipped, we will send you a tracking number via email.

3. Refunds & Returns

Q: Do you accept returns?
A: As our products are custom-made, we only accept returns for damaged, defective, or incorrect items. Please check our Refund Policy for details.

Q: How do I request a refund or replacement?
A: Contact us within 7 days of receiving your order at support@royalcovers.uk with your order number and photos of the issue.

4. Product Information

Q: What phone models do you support?
A: We offer cases for iPhone, Samsung Galaxy, Google Pixel, and more. Check our store for compatible models.

Q: Are your phone cases protective?
A: Yes! Our cases provide both style and protection, with options for slim-fit, shockproof, and eco-friendly cases.

5. Contact & Support

Q: How can I contact customer support?
A: You can reach us via email at support@royalcovers.uk. We aim to respond within 24-48 hours.

For more details, feel free to browse our website or contact us directly!