Our Refund & Return Policy
At Royal Covers UK, we strive to provide high-quality, custom phone cases made just for you. Since all our products are print-on-demand (POD), we only accept refunds or replacements under the following conditions:
Refund & Replacement Eligibility
You are eligible for a refund or replacement if:
- You receive a damaged or defective product.
- The item is significantly different from what was ordered.
- The order was lost in transit and has not arrived within 30 days from the estimated delivery date.
Non-Refundable Items
Since all items are custom-made, we do not accept refunds or returns for:
- Buyer’s remorse (e.g., you changed your mind after ordering).
- Incorrect order details provided by the customer (e.g., wrong phone model selected).
- Minor variations in color due to screen differences.
How to Request a Refund or Replacement
If you experience an issue with your order, please follow these steps:
- Contact us at support@royalcovers.uk within 7 days of receiving your order.
- Provide your order number and attach clear photos of the issue (e.g., damaged or incorrect item).
- Our team will review your request and respond within 2-3 business days.
- If approved, we will issue a refund to your original payment method or send a replacement free of charge.
Refund Processing Time
Once approved, refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
Contact Us
For any refund-related inquiries, reach out to us at support@royalcovers.uk. We are happy to assist you!